Refund Policy

Service Satisfaction & Refund Policy

At Deep Clean Dynamics, we take pride in the quality of our work. Our goal is to ensure every property—whether a family home or a commercial facility—is left in superior condition. Because we provide a professional service, our policy is outlined as follows:

1. The Satisfaction Guarantee

We do not offer "all-sales-final" terms. Instead, we provide a 100% Satisfaction Guarantee.

Walkthrough: Upon completion of the job, we invite the client (or an authorized representative) to perform a final walkthrough to inspect the quality of the work.
Immediate Correction: If any areas were missed or do not meet the agreed-upon standards, we will re-clean those specific areas on the spot at no additional charge.

2. Reporting Issues Post-Service

We understand that you may not always be available for a walkthrough.

24-Hour Window: Clients have 24 hours from the completion of service to report any dissatisfaction or missed spots.
Remedy: If a valid issue is reported within this window, we will schedule a technician to return to your property within [3-5] business days to rectify the issue at no cost.

3. Refund Eligibility

Direct monetary refunds are processed only under the following exceptional circumstances:

Inability to Rectify: If we have attempted to correct a service issue and are unable to meet the specific results outlined in the original signed estimate.
Accidental Overpayment: Any billing errors or double-payments will be refunded in full within [7-10] business days.
Service Non-Performance: If a deposit was paid and we are unable to perform the service due to our own scheduling conflicts or equipment failure (and a reschedule is not possible).

4. Limitations & Exclusions

Refunds or free re-cleans will not be issued for:

Permanent Staining: Stains caused by oil, battery acid, rust, or oxidation that have permanently altered the substrate and were identified as "unlikely to be removed" during the initial estimate.
Pre-existing Damage: Issues such as chipped paint, cracked siding, or loose mortar that were present prior to our arrival.
Third-Party Interference: Issues arising from foot traffic, rain, or construction debris that occurs after our team has left the site.

5. Cancellations & Deposits

Residential: Cancellations must be made at least 24 hours in advance. Deposits are fully refundable if cancelled within this window.
Commercial: Due to the logistics of commercial scheduling, cancellations must be made 72 hours in advance. Late cancellations may result in a forfeiture of the deposit or a "Short Notice" fee of $[Amount].